Geelong Phone System FAQs

Q: What areas does Westerntel service?
A: Westerntel is based in Geelong, yet we service a range of clients in the surrounding areas. We provide office phone, computer and data cabling services in Geelong, Belmont, Breakwater, Newcomb, Marshall, Grovedale, Highton, Newtown, Hamlyn Heights, Bell Park, Bell Post Hill, Corio, North Geelong, Rippleside, Manifold Heights, St Albans Park, Waurn Ponds, Drysdale, Portarlington, Indented Head, St Leonards, Queenscliff, Point Lonsdale, Ocean Grove, Barwon Heads, Torquay, Angelsea, Fairhaven, Lorne, Apollo, Port Campbell, Peterborough, Warrnambool, Portland, Port Macdonnell, Mount Gambier, Casterton, Coleraine, Hamilton, Mortlake, Lake Bolac, Dunkeld, Ballarat, Colac, Camperdown. 

Q: What is VoIP?
A: Voice over Internet Protocol provides a method for taking analog audio signals, like the kind you hear when you talk on the phone, and turns them into digital data that can be transmitted over the Internet.

Q: How is it useful?
A: VoIP phone systems can turn a standard internet connection into a way to place free or cheaper phone calls. There are many VoIP providers online selling packages, however the major telecommunication providers are also beginning to developing VoIP call plans as they know it will change the way the world communicates.

Q: How do I make a VoIP call?
A: There is a misconception that you need to be in front of your PC/laptop and dial someone else sitting at their PC/laptop. You can make a call from computer to computer, which is a free call, but not a practical way for businesses to communicate with your customers. This is when an IP compatible phone system, like the Avaya system, comes into play. The IP phone system enables you to have access to analog call functionality with your traditional landline for incoming calls only, while at the same time we can set up your system for outgoing calls to use VoIP technology taking advantage of VoIP.  So you can still pick up a handset and dial someone as you normally would, it's just the back-end of the phone system is set up differently. And of course, your business will reap the benefits of access to far cheaper calls than any traditional telecommunication provider has been able to provide in the past.